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Senior Officer - luxury travel advisor

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company 

 

Elevating the journey for travellers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory. 

 

About the job:

Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking and assisting them in identifying an appropriate holiday package. The job holder is also responsible for achieving individual sales targets and to enhance the overall customer experience.

 

Responsibilities:

  • Provide leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing etc.

  • Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers and other magazines.

  • Ensure sales targets are successfully achieved by ensuring a high customer conversion rate. 

  • Acts as the first point of contact for walk-in customers to ensure the customer experience is enhanced. 

  • Advise customers on travel insurance, visas, vaccinations, etc. related to the holiday packages or travel etc. 

  • Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans and adjust as needed. 

  • Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any. 

  • Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention. 

  • Maintain a high level of competency, initiative, confidentiality, and professional demeanor.

  • Administrative.

  • Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response. 

  • Maintain a database of all regular customer-related bookings, meals, and seats.

 

Profile Requirements:

- Minimum of 3 years of experience in travel sales.
- Proficiency in both spoken and written English.
- Availability throughout the day (on call).
- Shift-based working hours.
- Strong negotiation skills and the ability to engage effectively with VIP clients.
- Comprehensive knowledge of travel destinations, packages, and hotel brands.
- Familiarity with contacting suppliers and various service providers.
- Ability to build strong relationships with clients and internal teams.
- Understanding of luxury travel and its specific requirements.
- A positive attitude and a strong desire for personal and professional development.
- High capability to work collaboratively within a team.

 

 

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

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