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Assistant Manager-Corporate & Government

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory. 

 

About the job:

Assistant Manager – Account Management is responsible for:

  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition 

  • Acquiring a thorough understanding of key customer needs and requirements.

  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

 

  

Responsibilities:

  • Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services

  • Developing and executing strategic account plans to drive growth and maximize revenue from key accounts

  • Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling

  • Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships

  • Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients

  • Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market

  • Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage

  • Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement

  • Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations

  • Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements

 

Profile requirements:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. 

  • A diploma/degree in Sales, Marketing, Business Administration, or a related field

  • At least 3-5 years of experience in sales, customer success, or a related field.

  • Demonstrated experience in managing client and building client relationships

  • Proven experience as key account assist manager

  • Experience in sales and providing solutions based on customer needs

  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

  • Excellent organizational skills

  • Ability in problem-solving and negotiation

  • Ability to analyze data and metrics to assess the effectiveness.

  • Proficiency in using CRM and project management tools to track progress and performance.

  • Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot), onboarding platforms, and Microsoft Office .

  • Fluent written and spoken English essential

  • Fluent written and spoken Arabic essential

 

KEY INTERACTIONS: 

 

Key Internal Interaction

Sales Team:

  • Collaborate with the sales team to solve and support the clients smoothly.

  • Share insights and feedback from clients with the sales team to help refine sales strategies.

Product Team:

  • Collaborate with the product team to stay updated on product features and inform clients.

  • Communicate client requirements and feedback to the product team to help inform product improvements and adaptations.

Internal Stakeholders (e.g., Leadership, Operations):

  • Provide regular updates and reports on client sales performance, including regular visits to the clients.

  • Regular check to the Accounts Performance (Profitability).

  • Follow up the Credit Limit to avoid accounts suspension.

  • Check the accounts Outstanding, Collection & DSO performance

 

Key External Interaction

Clients:

  • Making sure each department meets the needs of their clients and customers. 

  • Handle customer complaints, find solutions to their issues, 

  • Maintain a positive relationship between both parties for future business ventures.

 

 

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

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