Tamheer - Voice Support
About the company:
Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company.
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.
Responsibilities:
- Handle customer inquiries from the time of the escalation to their closing.
- Resolve customer complaints and problems, aiming for customer satisfaction.
- Change, cancel, and refund flights, hotels, and packages according to its rules and regulations.
- Complete necessary project operation documentation.
- Alert the Team Leader on issues or concerns that require escalation.
- Maintain the confidentiality of the customer data.
- Adhere to work and accommodate business requests (including flexible working hours).
Program Requirements:
- The candidate must be a Saudi National.
- The candidate should not be currently employed.
- Must not have previous Tamheer participation.
Qualifications
- A bachelor's degree or diploma is required.
- Great listening skills.
- Strong communication.
Being you @ Almosafer:
At Almosafer we strongly believe in diversity and equal opportunities for all candidates.We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.