Specialist - UX Researcher

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:

We are looking for a UX Researcher to work within our Consumer Insights Team focusing on the Digital Consumer Travel experience. As a researcher, you will conduct comprehensive research to gather insights into our customers' behaviors, needs, and motivations. You will be embedded within a team of designers, product managers, and other cross-functional partners to translate research insights into actionable recommendations that deliver customer and business value.
 

Responsibilities:

• Develop Research Plans: You will work closely with partners in design and product to identify research opportunities, define the goals, choose the right methods, and prepare the research plan/scripts.
• Collaborate: You will partner with designers, product managers, marketing, and other partners to understand business needs and design relevant research studies to generate actionable insights that result in impact.
• Research Operations: You will assist in recruiting participants, scheduling sessions, and managing research tools and equipment.
• Conduct Research: You will design and execute a variety of research studies including customer interviews, usability tests, surveys, and field studies to gather deep insights into user behaviors, needs, and motivations. You will moderate interviews and engage with customers in both Arabic and English.
• Report Findings: You will analyze research data to uncover insights, trends, and patterns. You will synthesize and present the findings in clear actionable reports and presentations.

Profile Requirements: 

• You have a solid understanding of product and customer research: interviewing users, setting up surveys and usability tests, as well as interpreting and presenting the results.
• You can translate qualitative and quantitative data into actionable product and design decisions.
• You have a strong understanding of research and design thinking methodologies and techniques.
• You have excellent collaboration, communication, and presentation skills - both written and verbal, in Arabic and English.
• Basic knowledge of design and prototyping tools such as Figma is a plus.
• Previous experience working in e-commerce and in evidence-driven teams is a plus.
• Experience with research tools (e.g., UserTesting, Maze, Dovetail etc.) is a plus.
• Understanding of web and mobile product development processes is a plus.
• Required languages: Arabic, English.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.