Senior Officer - Quotation Management
About the company:
Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.
About the job:
This job plays an important and vital role within the organization, as it is responsible for handling the sales inquiries and giving them the full support to fulfill the client's inquiries either through the online systems or offline through the contracted DMCs and the hotels
Responsibilities:
● Handling all types of booking requests like FIT, Groups, and MICE
● Respond to all inquiries in a highly professional manner as per the defined service level agreement.
● Using the internal systems and the supplier's portals to confirm and do the reservations ( hotels- transfers, Tours, Train tickets, etc…)
● Design a package route and provide a suitable way of transportation in each city.
● Calling the hotels and doing a reconfirmation for all the confirmed bookings and ensuring that all payments are settled to the hotel before the client's arrival.
● Collaborate with the internal team to address clients’ needs.
● Built good relationships with the sales managers at the hotels to get the needed support from them.
● Achieving defined Service Level Agreements and Key Performance Indicator goals.
Profile requirements:
- Candidates must have experience of 1 year or more.
- Bachelor’s degree or diplomat
- EN language intermediate
- Teamwork - Flexibility.
- Customer Service - Typing accuracy.
- Communication skills - Time management.
- Ability to research and collect data.
- High level of concentration.
- Problem-solving - Organizational skills.
- Ability to multitask.
Being you @ Almosafer:
At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.