Senior Officer - Learning and Development

About the Company:
At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Job:
The Internal Trainer is responsible for designing, delivering, and improving training programs that enhance employee performance across departments. This role focuses on onboarding new hires, upskilling existing employees, and creating engaging digital content to support continuous learning. The trainer works closely with managers and stakeholders to align training with business needs, measure effectiveness, and foster a culture of development and adaptability. 

Job responsibilities:

• Deliver technical and soft skills training on the company’s internal systems, processes, and products, ensuring employees stay updated with ongoing enhancements.
• Design and develop effective training programs, including presentations, reference guides, simulations, and digital learning content.
• Create and maintain engaging learning materials using digital tools to serve as easy-to-access references for employees.
• Conduct training and onboarding for new employees, supporting their skill development and job proficiency.
• Perform training needs analysis by collaborating with department managers and create tailored learning solutions.
• Measure training effectiveness using evaluations, feedback, and performance indicators, and provide regular reports.
• Collaborate with internal stakeholders and subject matter experts to design innovative training programs aligned with business goals.
• Foster an interactive and engaging learning environment that encourages participation and continuous development.
• Provide recommendations on training effectiveness and contribute to continuous improvement initiatives.

Profile Requirements :

• Proven experience in technical training delivery and educational content creation.
• Strong knowledge of internal business systems and workflows.
• Expertise in Google Workspace applications (Docs, Sheets, Slides, Forms) for training content development.
• Advanced user of Amadeus.
• Well aware of using the Unify system, Salesforce, and internal business tools.
• Ability to create engaging and interactive digital learning materials (presentations, videos, e-learning content).
• Strong skills in influencing, coaching, and guiding employees.
• Excellent adaptability, flexibility, and problem-solving abilities.
• Strong interpersonal and communication skills with the ability to collaborate effectively with teams and stakeholders.
• Proficiency in English.
• Willingness and ability to travel when required.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

• A purpose-led workplace where your ideas can create real impact.
• Ongoing learning and development to help you grow with intention.
• Recognition that celebrates your wins, both big and small.
• A community built on trust, curiosity, and shared momentum.

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.