Senior Officer - Account Management

About the company: 
At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the job:
Will be responsible for developing and maintaining strong relationships with key clients within the tourism industry, ensuring exceptional service and tailored travel solutions are delivered. This role involves driving business growth through strategic account management, identifying new opportunities, and ensuring client satisfaction. You will work closely with internal teams and external partners to ensure seamless execution of services, contributing to the overall profitability and success of the company.  

Responsibilities:

• Develop and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for assigned accounts, ensuring excellent customer service and satisfaction.
• Understand client needs and work closely with internal teams to deliver tailored travel solutions.
• Identify opportunities for upselling, cross-selling, and expanding existing accounts.
• Develop and implement strategies to increase revenue and drive growth within assigned accounts.
• Achieve sales targets and KPIs through proactive account management and client engagement.
• Work closely with the sales, marketing, and operations teams to ensure seamless delivery of services and meet client expectations.
• Share insights and feedback from clients with the sales team to help refine sales strategies and improve account management efforts.
• Collaborate with the product team to stay updated on product features and updates that impact the operation process.
• Communicate client requirements and feedback to the product team to help inform product improvements and adaptations.
• Provide regular updates and reports on account management performance,including key metrics and achievements.
• Collaborate with leadership and other internal stakeholders to ensure that account management strategies align with overall business objectives.
• Communicate with prospective clients to understand their needs,present solutions, and guide them through the accounts process.
• Address client queries, gather feedback, and maintain regular contact to build and sustain strong client relationships.

Profile requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• At least 1-3 years of experience in account management, sales, customer success, or a related field.
• Demonstrated experience in managing client account management and building client relationships.
• Strong ability to build and maintain positive relationships with clients.
• Effective communication and interpersonal skills to manage client expectations and resolve issues.
• Ability to conduct compelling presentations and demonstrations tailored to client needs.
• Excellent organizational and time management skills to handle multiple accounts processes simultaneously.
• Experience in coordinating with cross-functional teams to achieve account management goals.
• Ability to analyze data and metrics to assess the effectiveness of account management strategies.
• Proficiency in using CRM and project management tools to track progress and performance.
• Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot),onboarding platforms, and Microsoft Office Suite.
• Fluent written and spoken English & Arabic essential.

Being @ Almosafer: 
At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.