Officer - Workforce & Reporting
About the company:
At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
About the role:
Provides timely and appropriate communication regarding the performance of the operation to all concerned parties and effectively managing all queues metrics.
Responsibilities:
- Manages operations reports data base.
- Generates hourly, daily, weekly, and monthly reports
- Consolidates reports results and reflects them summary reports
- Participates in analysing the data of the different performance metrics and trends across individual, project and operations.
- Manage real time operations transactions and take required action in short term.
- Organizing and Time Management.
- Very good English profile.
- Communication Skills.
- Ability to work under pressure.
- Strong analytical Skills.
- Strong Problem-Solving Skills.
- Excellent MS Office, especially MS Excel.
- Call Centre & Workforce experience is a must.
Being you @ Almosafer:
At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum
No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.