Officer - Online Flights

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory. 

About the job:

Increase customer awareness and knowledge of the flight reservation. Ensure that the reservation, cancellation, refund, and reissue are under the right track process. Leads to the highest customer satisfaction and provides flight reservation for the customer without any hassle for the customer.

Responsibilities:

• Tracking the flight time changing and follow up with customers. 

• Converting received calls into sales and delivering the best performance and meeting the account defined KPIs. 

• Handling customer inquiries from beginning of the inquiry to its closing (Flight tickets issue, reissue and refund).

• optimizing customer contact opportunities. 

• Achieving communicates return to questions, short answered calls, and abandoned percentage communicated targets. 

• Achieving quality communicated targets.

• Raising the flag to the Team Leader on issues or concerns that require escalation.

• Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc. 

• Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate.

• Advise the customer on the best opportunities and choices for the flight according to the customer needs. 

• After sales support, the agent has to follow up with the customer if there any cancellation, refund or reissue.

Profile requirements:

• Bachelor Degree (any field) 

• Experience in tourism/customer service field is (preferred)  

• GDS experience (Amadeus/Galileo) is preferred 

• Excellent interpersonal, oral, and written communication skills 

• Ability to establish work priorities and work without supervision 

• Strong communication skills, in both English & Arabic written & verbal.

Being you @ Almosafer:

Aِt Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.