Assistant Manager - SAP Human Experience

About the company: 

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the role:

The Assistant Manager – SAP SuccessFactors PMGM will be responsible for leading and managing the organization’s Performance and Goal Management processes. The role focuses on configuring, optimizing, and supporting SAP SuccessFactors PMGM modules, while partnering closely with HR and business stakeholders to ensure performance cycles, goals, and ratings are aligned with organizational objectives. This position plays a key role in system integration, user support, and continuous improvement of performance management practices across the group.

Responsibilities:

• Lead the end‑to‑end management of Performance Management and Goal Management (PMGM) processes across the organization.
• Configure, maintain, and optimize Success Factors PMGM modules, ensuring alignment with HR policies and business objectives.
• Partner with HR leadership to design and refine performance cycles, goal libraries, competencies, and rating frameworks.
• Ensure seamless integration between PMGM and other Success Factors modules such as Employee Central, LMS, and Compensation.
• Provide functional support, troubleshooting, and issue resolution for PMGM users across the group.
• Deliver training, communication, and change‑management support to HR teams and business stakeholders.
• Monitor HR Idocs, error handling and integration with S4.

Profile requirements:

• Fluent in spoken, written English. Knowledge of Arabic would be preferred.
• A University Degree from an internationally recognized institution preferably in the fields of Business, Engineering, Computer science, Information systems or similar degree.
• Minimum 6 years of experience in SAP Success Factors, including at least 3 years specializing in Performance Management and Goal Management (PMGM), with a strong track record configuring, optimizing, and supporting enterprise‑grade HR performance processes across diverse industries.
• Strong understanding of performance cycles, goal plans, competencies, calibration, and rating methodologies.
• Proficient in Employee Central, with strong understanding of how EC data, workflows, and employee structures integrate with PMGM processes, forms, and permissions.
• Proficiency in Success Factors Admin Center, provisioning concepts, and permission frameworks.
• Ability to design and configure goal plans, performance forms, route maps, workflows, and templates.
• Experience coordinating with IT, vendors, and implementation partners for enhancements and issue resolution.
• Strong analytical skills with the ability to interpret HR data and generate insights.
• Working knowledge of SAP HCM, EC, ECP, LMS, REC, ONB, OFB & RMK is an advantage.

Being @ Almosafer: 

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.