Assistant Manager - Partnership

About the Company:
At Almosafer Travel & Tourism Co, we’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Role:
This role that combines hands-on operational execution with data-driven analysis of our gift card and loyalty programs. You'll manage daily transactional workflows, resolve operational issues, and support partners while using program data to track KPIs, spot trends, and surface opportunities for process improvement. Beyond day-to-day execution, you'll help identify scaling opportunities by improving operational workflows, optimizing program performance, and supporting strategic launches with evidence-based recommendations. The ideal candidate is comfortable moving between detailed execution and analytical problem-solving, and is motivated by improving both program efficiency and customer experience.
This role is designed to build the operational and analytical foundation needed to grow into a Senior Operations Analyst, Partnerships track within Loyalty & Gift Cards.

Responsibilities: 
1.Data Analysis & Performance Reporting and Insights gathering:

• Performance Tracking: Monitor, analyze, and report on daily/weekly gift card sales, redemption rates, and loyalty program performance data to identify trends.
• Insights and Reporting: Prepare performance reports, translating day-to-day operational findings into actionable insights.
• Process Improvement: Continuously evaluate current operational workflows against performance data to recommend and implement process improvements that enhance efficiency.
• Operational Auditing: Use transactional data and operational logs to identify the root causes of errors or customer bottlenecks.

2. Day-to-Day Operational Execution

• Daily Administration: Handle the distribution and sales management of digital gift cards, ensuring smooth daily execution across all channels.
• Partner & Cross-Functional Coordination: Act as a key operational contact for gift card and loyalty program partners and internal teams (Product, Marketing, Operation) to coordinate technical integrations, promotional rollouts, and ongoing processes.
• Issue Resolution: Actively resolve operational issues related to gift card transactions, customer inquiries, and partner interactions as they arise.
• Campaign Deployment: Coordinate with partners and internal teams to launch and implement joint promotions, ensuring systems are properly configured for redemptions.

Profile Requirements:

• Education: Bachelor’s degree in Business, Data Analytics, Finance, Marketing, or a related field.
• 3+ years of experience combining hands-on operations (loyalty program, gift card, or retail operations) with data or business analysis.
• Strong analytical skills with the ability to interpret data, identify operational trends, and make informed decisions.
• A proactive, detail-oriented approach to handling daily operational tasks while maintaining a big-picture problem-solving mindset.
• Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams and external partners.
• Proficiency in Microsoft Office Suite (especially Excel). Familiarity with BI tools or basic SQL to pull operational data is a plus.
• English speaker, Arabic is a bonus.

Being you @ Almosafer:
At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.