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Almosafer (part of Seera Group)
Saudi Arabia’s Leading Travel Company
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.
About the Job :
The role holder will be responsible for Handling all kinds of offline requests (Groups, MICE, FIT) for all non-air products.
Responsibilities :
- Handling all kinds of offline requests (Groups, MICE, FIT) for all non-air products (accommodation, transfers, tours, car at disposal, car rental, holiday packages and others) which are coming from all offline sales channels (Call-center, Retail & Corporate) of the group. Cooperate with internal teams to determine their needs and advise them an appropriate destination, modes of transportation, travel dates, costs, and accommodations.
- All related online system checkup and offline communications (email, WhatsApp and phonecalls) with suppliers and hotels to get the best deal.
- Rephrase received quotations from suppliers then share with requesters and confirm the accepted ones.
- Documentation of all confirmed bookings.
- Handling of some bookings payment (credit cards, bank transfer).
- Follow up on pending requests with suppliers.
- Reconfirmation & handling after-sale requests (cancelations, amendments and incidents).
- Provide on-floor support and WhatsApp for internal customers when needed.
- Report incidents against suppliers in case of any valid ones.
Profile Requirements :
- Maximum age 35 years old.
- Bachelor’s degree.
- Excellent to fluent English speaker. Hotels & tourism experience.
- Touristic destinations knowledge.
- Hotel operation/reservation background is advantage.
Being you @ Almosafer :
At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding
citizenship and immigration status. Join our inclusive work environment.
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