Officer - Order-to-Cash

At Almosafer (part of Seera Group),

We’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

We’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the role:

We're looking for a detail-oriented and proactive Finance Operations Officer to join our team, specializing in Order to Cash (OTC) processes. In this crucial role, you'll be responsible for managing all aspects of customer invoicing and collections, ensuring seamless financial operations with both our B2B and B2C customers, as well as internal stakeholders. Your strong communication and negotiation skills will be key to maintaining healthy customer relationships and optimizing our cash flow.

Responsibilities:

 As a Finance Operations Officer, your main responsibilities will include:

• Customer Communication & Collections:

  • Act as the primary point of contact for incoming collection inquiries from customers and internal teams, resolving concerns efficiently.

  • Conduct proactive outbound collection activities, following up on overdue accounts and sending payment reminders.

  • Issues dunning letters to customers as needed.

  • Record all customer and internal communication related to collections.

  • Monitor agreed-upon payment plans with customers.

• Invoice & Account Management:

  • Prepare and send invoices B2B, including Statements of Account (SOA), with all necessary supporting documentation.

  • Analyze customer accounts meticulously, identifying non-payments, delayed payments, and other irregularities.

  • Reconcile account balances and open items with customers to ensure accuracy.

• Collections & Collaboration:

  • Execute intensive collection of both B2B & B2C activities in line with our market collection strategy.

  • Create and manage claim case IDs, collaborating closely with the claims management team.

  • Partnering with internal departments such as Sales, Key Account Management (KAM), Risk, Revenue Assurance and Customer Care & Internal Relations to facilitate debt collection.

  • Compile and provide essential documents to third-party collection agencies and legal teams, and monitor accounts handed over.

  • Process requests for account clearing when necessary.

• Process Improvement & Efficiency:

  • Actively participate in continuous improvement initiatives within the finance operations department.

  • Demonstrate a strong understanding of the critical nature of finance operations and the pressures of deadlines.

Profile Requirements:

To be successful in this role, you should possess:

• Education: A bachelor’s degree in finance, Economics, Accounting, or a related field.

• Experience: 1-2 years of experience in Accounts Receivable (AR) and Order to Cash (OTC) activities.

• Technical Skills:

  • Proficiency in MS applications (e.g., Excel, Word, Outlook) is essential.

  • Experience with SAP or other Enterprise Resource Planning (ERP) systems is preferred.

• Soft Skills:

  • Excellent written and verbal communication skills.

  • Strong negotiation skills.

  • Good analytical skills are a definite advantage.

• Language: Fluent in both written and spoken English, in addition to the local language requirement.

• Industry Knowledge (Preferred): Understanding of BSP & air ticket transactions, or experience within the tourism/hospitality industry.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum
No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.