Officer - Non-Air Accommodation

About the Company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

  About the Job :
 The role holder will be responsible for Coordinating and liaising with hotels and suppliers to effectively fulfill all booking and customer requests and  handling assigned transactions following agreed SOP to guarantee consistency and meeting of department requirements, adhering to all KPIs metrics and work on achieving all communicated target.
 
 
Responsibilities :
 

• Handle assigned tasks based on the daily plan.

• Check assigned bookings for confirmation and ensure accuracy.

• Confirm bookings with the hotel and update the HCN (Hotel Confirmation Number) on the HUB.

• If the hotel does not provide an HCN, email the supplier and forward it to Tier 2.

• Ensure timely and accurate confirmation of bookings within the assigned workload.

• Update required documentation while maintaining data accuracy.

• Adhere to the designated work schedule and accommodate business requests as needed.

• Take responsibility for meeting communicated targets and track daily indicators to maintain service quality.

• Meet individual key metrics and KPIs by ensuring personal indicators are within accepted ranges.

• Validate the KPIs and provide justifications for any significant variation or failure to meet benchmarks.

• Identify and flag issues and concerns that require escalation and contribute to solutions that enhance department performance.

• Maintain strict confidentiality of data and adhere to established policies and procedures.

 
 
 
Profile Requirements :
 

• Proficient in English: Strong command of the English language to effectively communicate with internal teams, hotels, and suppliers.

• Excellent Communication Skills: Ability to convey information clearly and concisely, both verbally and in writing.

• Strong interpersonal skills to interact with colleagues, hotels, and suppliers.

• Problem-Solving Skills: Demonstrated ability to identify and analyze issues, propose effective solutions, and make informed decisions to overcome challenges.

• Time Management: Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.

• Adaptability: Flexibility and willingness to adjust to changing circumstances, priorities, and work assignments. Ability to thrive in a dynamic and evolving work environment.

• 2 Years of experience at online accommodation (Hotel operation).

 
Being you @ Almosafer :
 At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.