Officer - Air Fulfillment
Almosafer (part of Seera Group)
Saudi Arabia’s Leading Travel Company
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.
About the Job :
The role holder will be responsible for handling the Air Fulfillment processes.
Responsibilities:
- Ticket issuance for Failed bookings processed online.
- Understand types of commission and deals and apply it to all relevant bookings.
- Effectively evaluate all online orders and adhere to the fraud checks and the process inline.
- Responding and prioritizing all email correspondence. Being customer oriented.
- Working on the GDS to process refunds and amendments.
- Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions.
- Re-accommodating customers on schedule changes alternatives/failures.
- Effective reporting of all bookings and assist in accounting and reconciliation of orders.
- Maintain high quality standards and adhere to the process at all times, limiting any errors.
Profile Requirements:
- GDS preferred not a mandate.
- Bilingual.
- Team player and committed.
- Experienced professional preferred.
Being you @ Almosafer:
At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.