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Manager - Non-Air Accommodation

About the company:

 

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.
As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
We’re united by a bold vision:
To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

 

About the job: 

 

The Manager is responsible for monitoring the end-to-end  process, ensuring efficiency and effectiveness in operational activities. This role requires a data-driven approach to identify gaps, implement improvements, and develop initiatives aimed at enhancing process and business efficiency. The manager will lead a team along with other leaders, provide ongoing support and development and be available around the clock to meet operational demands.

 

Responsibilities: 

 

  • Monitoring the process from order receipt to delivery, ensuring timely and accurate order processing.

  • Collaborate with other leaders and with cross-functional teams to streamline operations and enhance customer satisfaction.

  • Identify opportunities for process enhancements and efficiency improvements.

  • Develop and implement initiatives aimed at closing gaps and optimizing workflows.

  • Monitor his team KPIs and operational metrics to assess team performance.

  • Analyze data trends and provide actionable insights to improve processes and reduce costs.

  • Lead, mentor, and develop the team to enhance skills and performance.

  • Foster a collaborative and high-performance work environment that encourages initiative and accountability.

  • Be available around the clock to address operational issues and support team members as needed.

  • Ensure continuous communication with stakeholders to facilitate timely decision-making and problem resolution.

  • Drive initiatives that improve overall team efficiency and effectiveness.

  • Stay informed about industry trends and best practices to incorporate innovative solutions into operations.

  • Prepare regular reports on team performance and present findings to reporting manager.

  • Utilize data analytics tools to generate insights that inform strategic planning and operational improvements.

Profile Requirements:

Education: 

 

  • Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field.

  • Certifications in e-commerce or online distribution are an advantage.

 

Industry Experience: 

 

  • 8–12 years of experience in tourism, hospitality, or online accommodation distribution, including 5–7 years of direct experience managing Online Travel Agencies (OTAs), bedbanks, and online accommodation platforms.

  • Technical Expertise: Strong knowledge of hotel distribution channels, contracts and negotiations, rate parity, inventory management, and online sales performance trends.

 

Management Experience: 

 

  • Minimum 3–5 years in a managerial role with proven ability to lead teams, drive performance, and collaborate effectively across departments.

  • Analytical & Strategic Skills: Demonstrated capability to analyze data, identify opportunities, and implement process or performance improvements.

  • Cross-Functional Collaboration: Ability to manage multiple stakeholders and work effectively across teams to achieve operational and strategic objectives.

 

Core Competencies:

 

  • Strategic thinking with strong operational execution.

  • Leadership and team development, including mentoring and performance management.

  • Commercial negotiation and stakeholder management.

  • Data analysis and performance optimization to support informed decision-making.

  • Effective communication and cross-functional collaboration.

  • Ability to drive initiatives that improve efficiency, quality, and business outcomes.

 

Being you @ Almosafer :

 

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. 

 

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

 

Here, you will find:

 

A purpose-led workplace where your ideas can create real impact

 

Ongoing learning and development to help you grow with intention

 

Recognition that celebrates your wins, both big and small

 

A community built on trust, curiosity, and shared momentum



No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.

Apply now »