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Assistant manager - Employee Relations

At Almosafer (part of Seera Group),

 

We’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

 

About the Role:

 

We are seeking an experienced and dynamic Assistant Manager – Egypt Service Centre to drive employee engagement initiatives and enhance service excellence across our Egypt Service Centre.

 

This role will act as a key partner to HR and operational leadership, ensuring a seamless employee experience, strong engagement culture and data-driven decision-making. The ideal candidate brings solid experience in employee engagement and service center environments, with strong analytical and presentation capabilities.

 

Responsibilities:

 

  • Design, plan and execute employee engagement and recognition programs aligned with organizational objectives.
  • Lead engagement initiatives across the Egypt Service Centre, ensuring cultural relevance and operational excellence.
  • Analyze engagement surveys, employee feedback and HR metrics to generate data-driven insights and recommendations.
  • Develop and maintain dashboards and reports using advanced Excel and Google Sheets.
  • Create impactful leadership presentations highlighting engagement performance, trends and strategic recommendations.
  • Support and enhance employer branding initiatives in collaboration with Talent Acquisition.
  • Leverage HR systems (e.g., SAP) to monitor engagement metrics and measure initiative effectiveness.
  • Collaborate with facility teams, vendors and cross-functional stakeholders to ensure seamless execution of engagement activities.
  • Continuously improve internal communication strategies to strengthen transparency and connection.
  • Identify opportunities to enhance employee experience and service center engagement frameworks.

 

Qualifications & Profile Requirements:

 

  • Bachelor’s degree in Human Resources, Business Administration or related field.
  • Minimum 3+ years of experience in HR engagement, employee experience or service center environments.
  • Previous background within a service center and employee engagement function is essential.
  • Proven experience in designing and executing engagement initiatives.
  • Advanced proficiency in Microsoft Excel and Google Sheets (pivot tables, dashboards, advanced formulas, reporting automation).
  • Strong ability to develop executive-level presentations.
  • Experience using HR systems such as SAP is preferred.
  • Excellent written and verbal English proficiency.
  • Strong analytical, organizational and stakeholder management skills.
  • Ability to operate in a fast-paced, performance-driven environment

 

Skills:

 

  • Engagement strategy & execution
  • Advanced HR analytics & dashboarding
  • Executive insight presentation
  • Service centre experience optimization
  • HR systems proficiency (SAP preferred)
  • Employer branding activation
  • Vendor coordination & oversight
  • Project & initiative management

 

Core Competencies:

 

  • Strategic Impact & Business Alignment
  • Data-Driven Decision Making
  • Employee Experience Leadership
  • Stakeholder Influence & Partnership
  • Cultural Intelligence & Regional Awareness
  • Performance Governance & Accountability
  • Collaboration & Cross-Functional Integration

 

Being you @ Almosafer:


At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
Here, you will find:
A purpose-led workplace where your ideas can create real impact
Ongoing learning and development to help you grow with intention
Recognition that celebrates your wins, both big and small
A community built on trust, curiosity, and shared momentum
No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.

Apply now »